Background and Client Requests

The client was an IT subsidiary of a leading telecommunication company in Korea. As its multi-year contract of ITO was ending, the client requested for the review on the performance of the existing ITO multi-year contract and identification of problems in the execution process. Key To Way promoted the upgrade of the ITO multi-year contract system by reflecting the technological and management environment changes that have occurred during the ITO multi-year contract period and future technological developments.

Key To Way’s Approach

Key To Way designed a contract system that reflects the operating system resulting from the improvement and introduction of new technologies while maintaining the existing performance:

• Diagnosed and improved existing contract system

• Benchmarked advanced cases

• Modeled the operating system according to the introduction of new technology

• Redesigned the 2nd multi-year contract system

Outcome

• The client accepted the Key To Way’s advisory results and improved the contract system.